Order Policy and Returns
MOSSA APPAREL ONLY
Order Processing Timeframes: If we receive your order by 10:00 AM EST and the goods are in stock, your order will be processed with 24-72 hours.
Order Confirmations: Once you place your online order, you will receive an email confirmation. You will receive another confirmation once we approve your purchase and enter your order into our pick/pack system. Once your order ships, you will receive a final email with the tracking number.
Order Cancellations: If you would like to cancel your order, please contact your MOSSA Customer Service Representative (CSR) at 1-800-729-7837 to initiate that process.
Note: If the items you ordered are in stock and you have placed your order prior to 10:00 AM EST, your order will have already been shipped and cannot be cancelled.
Credit Card Transactions Only: We accept only Visa, MasterCard, AMEX, and Discover credit cards. We accept US and Canadian Bank Cards from the above creditors.
Please contact your MOSSA Customer Service Representative at 1-800-729-7837 if you have any questions regarding your transaction.
Changes to Orders: If you need to make a change to your order, we will accommodate you as long as your order has not been packed and shipped. Please contact your MOSSA Customer Service Representative at 1-800-729-7837 to initiate that process. You MUST have the sales order number to give to your CSR.
Note: If the items you ordered are in stock and you have placed your order prior to 10:00 AM EST, your order will have already been shipped and cannot be changed.
Apparel Return Policy
MOSSA will gladly accept returns or exchanges on any regular priced item that has NOT been worn, washed, or soiled (including make-up, body lotions, deodorant, etc.).
Returns must be received within 30 days of order date.
All exchanges will be charged for reshipping unless the exchange is the result of a MOSSA error.
ALL CLEARANCE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN.
Inventory and availability dates: This Web site has real time inventory reporting. However sometimes inventory may be affected by quality control issues. Your order will be adjusted and your account will automatically be credited if an item(s) is no longer available.
Partial Orders: We will make every effort to ship orders complete. Generally, we will hold any order that does not have at least 50% of the items ready to ship. If you have ordered an item that is out of stock, we will hold the order until that product is available.
Shipping: All orders are shipped via United Parcel Service (UPS) or the United States Postal Service (USPS) from our warehouse located at 2130 Newmarket Parkway, Marietta, GA, 30067. We can not ship to PO Boxes when UPS is used.
Web Site Security: All information is completely secure. Our shopping carts are driven by a secure shopping cart system for all credit card verifications and transactions.
Order Payment: You must use a valid credit card for your purchase. We accept Visa, MasterCard, AMEX, and Discover. Please make sure you enter the same billing information as on the credit card you are using. Our verification process will not let you complete the transaction until you have entered accurate information.
Web Site Problems: Contact MOSSA at info@mossa.net. Please state the exact issue, providing a detailed summary, with a description of the steps you were taking when you experienced the problem, and included screenshots of where you are experiencing those issues. Our IT team will review the issue and work to resolve the problem as quickly as possible.